RETURN POLICY
G-LIGHT LEDS allows the return of standard stock items within a 30-day window from the date of purchase, offering choices for exchange, substitution, or credit. However, shipping and handling fees are non-refundable.
Cancelled orders for standard stock items before shipping will receive a 100% credit or refund, while cancellations after shipping will incur a 15% restocking fee, in addition to the freight cost of the original outgoing order.
A 15% restocking fee is applicable to all returned standard stock items.
Custom products are non-cancellable, non-returnable, and non-refundable.
Clearance items are sold as-is, final, and are not eligible for return or exchange.
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RETURNING A PRODUCT:
- Fill out and submit the RMA form (RMA Form will be provided by G-LIGHT Customer Service).
- Pack the product in its original packaging with the filled RMA and all product components (manuals, accessories, etc.)
- Ship your returns to: G-LIGHT LEDS, 6671 Pheasant Moon Street, Las Vegas, Nevada 89148
- Send a proof of shipping to Sales@GlightLEDs.com
- Credit or Refund will be issued upon the receipt of the returned product.
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DEFECTIVE ITEMS UNDER WARRANTY:
G-LIGHT LEDS accepts the return of defective stock and custom items under warranty. Refer to the specific product's warranty policy. Upon request, G-LIGHT LEDS may send an advance replacement for defective products, with charges offset upon the receipt of the damaged product.
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DAMAGED ITEMS:
All packaging and items undergo a meticulous inspection process prior to being shipped. But should your G-LIGHT LEDS products got damage during transit, please reach out to G-LIGHT LEDS within 7 calendar days of receiving the delivery to initiate an RMA/damage claim. The return process for damaged items follows the same procedure as for returning a product.